Payment Policies

To confirm your booking, payment must be made according to the payment terms specified in your quotation, booking confirmation, or invoice.

Our company will notify you once your payment has been successfully received and verified.

1. Credit cards/Online Payments:

We accept payment by major credit cards through our secure online payment system.

A payment processing fee or bank surcharge may apply, depending on the payment method.
The booking will be confirmed once the payment has been successfully processed and received by our company.
Please ensure that the payment is made in the correct amount and under the payment instructions provided by our company.

2. Bank transfer (USD or VND):

Payment can be made by bank transfer to our company's designated bank account.

Our bank account details will be provided on the invoice or payment instructions.
Please ensure that the full amount is received by our company.
Any bank charges, intermediary bank fees, or transfer fees are the responsibility of the payer unless otherwise agreed.
After making the transfer, please send us the payment receipt or transaction confirmation so that we can verify the payment promptly.

3. Cash Payment (USD or VND)

Cash payment may be accepted for selected services and bookings, subject to prior agreement with our company.

Cash payments must be made in the agreed currency and amount.
Please note that cash payment does not guarantee service availability until the booking has been confirmed by our company.

4. Payment Confirmation

A booking is considered confirmed only after the required payment has been received and verified by our company.

Once your payment has been received, we will send you a payment confirmation and/or booking confirmation by email or other agreed communication channels.

5. Payment Deadline

The payment deadline will be clearly stated in the quotation, invoice, or booking confirmation.

If payment is not received by the specified deadline, we reserve the right to cancel or release the booking without prior notice, particularly when suppliers do not allow us to hold the service without payment.

6. Bank Charges and Transaction Fees

All bank charges, intermediary bank fees, credit card processing fees, and other transaction costs are the responsibility of the payer unless otherwise stated in writing.

The amount received by our company must match the amount specified in the invoice or payment instruction.

7. Currency

Unless otherwise specified, prices and payment amounts will be quoted in the currency stated in the quotation or invoice.

Any exchange rate differences or conversion fees incurred during payment are the responsibility of the payer.

8. Refunds

Any refund will be processed in accordance with the cancellation and refund terms applicable to the booking.

Refunds may be subject to bank charges, payment processing fees, or other non-refundable charges imposed by suppliers or payment providers.

The processing time for refunds may vary depending on the payment method and the customer's bank or card issuer.

9. Payment by Third Parties

If payment is made by a third party on behalf of the customer, the payer must provide accurate booking or invoice information to ensure that the payment can be identified and allocated correctly.

Our company is not responsible for delays caused by insufficient or incorrect payment information.