Terms & Conditions
These Terms & Conditions apply to all bookings and services arranged by our company. By making a booking with us, you acknowledge that you have read, understood, and agreed to the following terms.
1. Booking & Confirmation
All bookings are subject to availability and confirmation by our company and the relevant service providers.
A booking is considered confirmed only after we have received the required payment or deposit and issued an official booking confirmation.
Prices and availability may change before a booking is confirmed.
2. Prices & Inclusions
All prices are quoted based on the services and inclusions specified in the quotation, itinerary, or booking confirmation.
Unless otherwise stated, the price may include accommodation, transportation, meals, entrance fees, tour guides, or other services specifically mentioned in the booking.
Personal expenses, travel insurance, visa fees, tips, laundry, beverages, and other services not specifically stated as included are excluded.
3. Payment
Payment must be made according to the payment schedule stated in the quotation, invoice, or booking confirmation.
Any bank charges, intermediary bank fees, credit card processing fees, or other transaction costs may be payable by the customer unless otherwise agreed.
If payment is not received by the specified deadline, we reserve the right to cancel or release the booking.
4. Cancellation & Refund
Cancellation policies vary depending on the service provider, booking type, travel dates, and services included.
Any cancellation must be submitted to us in writing.
Cancellation charges will be applied according to the cancellation terms stated in the quotation, booking confirmation, or the applicable supplier's policy.
Some bookings may be non-refundable or subject to 100% cancellation charges after confirmation.
Any applicable refund will be processed after confirmation of the cancellation and may be subject to bank or payment processing fees.
5. Changes to Bookings
Any request to change a confirmed booking must be made in writing and is subject to availability.
Changes to travel dates, accommodation, transportation, passenger details, or other services may result in additional charges.
We will inform you of any additional costs before proceeding with the requested changes whenever possible.
6. Travel Documents & Personal Information
Customers are responsible for providing accurate and complete information required for the booking, including full names, passport details, dates of birth, nationality, and other relevant information.
Customers are responsible for ensuring that their passports, visas, permits, and other travel documents are valid and meet the entry requirements of the destinations they visit.
We are not responsible for any loss, cancellation, or additional costs resulting from incorrect information or invalid travel documents provided by the customer.
7. Tour Itinerary & Service Changes
We reserve the right to make reasonable changes to the itinerary when necessary due to weather conditions, traffic, safety concerns, operational requirements, supplier changes, or other circumstances beyond our reasonable control.
Where possible, we will provide an alternative arrangement of similar value.
For cruises and other services operated by third-party suppliers, the final itinerary and schedule are subject to the supplier's operational conditions.
8. Transportation
Transportation services are subject to traffic conditions, weather, road conditions, local regulations, and operational circumstances.
Pickup and drop-off times provided in the itinerary are estimated unless specifically confirmed as fixed times.
Customers are responsible for being ready at the designated pickup point at the agreed time.
Additional charges may apply if the customer is not present at the agreed pickup time or requests changes to the transportation arrangement.
9. Accommodation
Hotel bookings are subject to the hotel's availability and policies.
Room types, facilities, check-in/check-out times, child policies, extra beds, and other conditions are subject to the individual hotel's regulations.
Special requests are subject to availability and cannot always be guaranteed.
10. Cruises
Cruise itineraries, routes, schedules, activities, meals, and onboard services may be changed or cancelled by the cruise operator due to weather conditions, safety requirements, port regulations, or other operational reasons.
In such circumstances, the cruise operator's policies will apply.
We will assist customers with reasonable alternative arrangements where applicable, but we cannot guarantee that the original itinerary will remain unchanged.
11. Customer Responsibilities
Customers are expected to:
Provide accurate booking and personal information.
Follow the instructions of tour guides, drivers, cruise staff, hotels, and other service providers.
Respect local laws, customs, regulations, and safety requirements.
Take reasonable care of personal belongings.
Arrive at the designated meeting or pickup point on time.
We reserve the right to refuse or discontinue a service if a customer's behavior poses a safety risk, causes serious disruption, or violates applicable laws or supplier regulations.
12. Personal Belongings
Customers are responsible for their personal belongings throughout the trip.
We are not responsible for loss, theft, or damage to personal belongings unless caused by our proven negligence.
Customers should take appropriate precautions and avoid leaving valuables unattended.
13. Travel Insurance
We strongly recommend that customers purchase comprehensive travel insurance covering medical expenses, trip cancellation, delays, lost or damaged baggage, and other travel-related risks.
Customers are responsible for ensuring that their insurance policy provides adequate coverage for their individual circumstances and activities.
14. Force Majeure
We shall not be liable for any failure or delay in providing services caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, epidemics or pandemics, war, strikes, government restrictions, traffic disruptions, port closures, flight cancellations, or other unforeseen events.
In such circumstances, we will make reasonable efforts to assist customers and find suitable alternative arrangements where possible.
15. Liability
We act as an organizer and/or intermediary for certain travel services provided by third-party suppliers, including hotels, transportation companies, cruise operators, airlines, restaurants, and local activity providers.
While we carefully select our service partners, we are not responsible for circumstances caused by the independent acts, omissions, delays, operational changes, or failures of third-party suppliers, except where required by applicable law.
16. Complaints
If you experience any issue during your trip, please inform our team or the relevant service provider as soon as possible so that we have an opportunity to assist and resolve the matter promptly.
Any complaint that cannot be resolved during the trip should be submitted to us in writing as soon as reasonably possible after the service has ended.
17. Privacy
We collect and use personal information only for purposes related to booking, arranging, and providing travel services, communication, payment processing, and other legitimate business purposes.
Personal information may need to be shared with relevant service providers when necessary to fulfill the booking.
We will handle personal information in accordance with applicable privacy and data protection laws.
18. Governing Terms
These Terms & Conditions, together with the applicable quotation, booking confirmation, payment terms, cancellation policy, and other written agreements, constitute the agreement between the customer and our company.
Where specific terms in a quotation or booking confirmation conflict with these general Terms & Conditions, the specific terms applicable to that booking will prevail.
19. Acceptance of Terms
By making a booking, paying for a service, or using our services, the customer confirms that they have read, understood, and accepted these Terms & Conditions.
We reserve the right to update these Terms & Conditions from time to time. The latest version published on our website will apply to new bookings made after the effective date of the update.
